Shipping policy
Last updated: November 11, 2026
This Shipping Policy applies to purchases placed through jorvbmexa.shop.
Order Processing
Orders are ordinarily prepared for shipment within 2–3 business days after payment authorization.
Business days exclude weekends and public holidays. Orders placed after normal business hours begin processing on the next business day.
During peak periods, severe weather, inventory checks or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
Estimated Delivery Time
After an order has shipped, estimated delivery is:
20–45 calendar days
This is an estimated range rather than a guaranteed arrival date. Delivery may be affected by the destination, carrier capacity, customs procedures, weather, public holidays or other circumstances beyond reasonable control.
Customers should review this delivery timeframe before completing a purchase.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.
- Shipping charges for orders of USD $30 or less, if applicable, are shown at checkout before payment.
- Promotional discounts may reduce the merchandise subtotal used to determine free-shipping eligibility.
Taxes, Customs and Import Charges
Customers are not responsible for additional import taxes, customs duties or handling charges upon delivery. Any such charges associated with an eligible shipment will be borne or reimbursed by jorvbmexa, provided that the customer contacts us and supplies reasonable documentation.
This commitment does not cover penalties caused by a customer’s refusal to cooperate with lawful customs requirements or by intentionally providing inaccurate information.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after processing begins. Additional costs caused by an incorrect or incomplete address may be handled according to applicable law and the circumstances of the order.
Tracking Information
Once tracking becomes available, you may request it by emailing joemirrda.201@outlook.com with your order number.
Tracking events may take several days to appear after dispatch, particularly for international shipments or when a parcel transfers between carriers.
Split Shipments
An order containing multiple products may arrive in separate parcels. If this occurs, you will not be charged an additional shipping fee solely because the order was divided into multiple shipments.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will review available tracking information and contact the carrier or fulfillment partner where appropriate.
Lost Shipments
If tracking indicates that a parcel has been lost, or the carrier confirms that it cannot be delivered, email joemirrda.201@outlook.com.
After verification, we will arrange a replacement shipment at no additional cost. If replacement is unavailable or inappropriate, we may instead issue a refund consistent with applicable law and our Return and Refund Policy.
Delivered but Not Received
If tracking shows “delivered” but you cannot locate the parcel:
- Check the delivery area, mailbox and any safe location;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a premature carrier scan;
- Contact the carrier and then notify us if the parcel remains missing.
We will help investigate and provide a reasonable resolution based on the available evidence.
Damaged Packages
Photograph the outer packaging, shipping label and damaged product, and contact us promptly. Do not discard the packaging until we advise whether it is needed for the carrier investigation.
Contact
jorvbmexa
Operated by HOANG VAN THI LLC
117 GOSS AVE, SANTA CRUZ
Email: joemirrda.201@outlook.com