Refund policy
Last updated: November 11, 2026
Thank you for shopping with jorvbmexa. We want you to feel confident about every purchase made through jorvbmexa.shop.
30-Day Return Period
You may request a return within 30 days after your order is marked as delivered.
To qualify for a return, the product must:
- Be unused, unworn and in substantially the same condition in which it was received;
- Include its original packaging, accessories and documentation;
- Be accompanied by valid proof of purchase or the relevant order number.
Please do not send a product back before receiving return authorization and instructions from us.
Starting a Return
To request a return, email joemirrda.201@outlook.com and provide:
- Your name and order number;
- The product you wish to return;
- The reason for the return;
- Clear photographs if the product is damaged, defective or incorrect.
If the return is accepted, we will provide the appropriate return address and instructions. Products sent to an address without prior authorization may not be accepted.
Free Returns
Eligible returns are provided without a return-shipping charge to the customer. Where required, we will provide a prepaid shipping label or another approved return method.
No restocking fee is charged for an eligible return.
Damaged, Defective or Incorrect Products
Please inspect your order promptly after delivery. If an item is damaged, defective, incomplete or different from the product ordered, contact us as soon as reasonably possible.
We may request photographs of the item, packaging and shipping label so that we can investigate. Once verified, we will offer an appropriate remedy, which may include a replacement or full refund at no additional cost.
Non-Returnable Products
For health, safety and practical reasons, the following products may not be returned unless they arrived defective or incorrect:
- Personalized or custom-made products;
- Perishable products;
- Opened personal-care, hygiene or cosmetic products;
- Gift cards or downloadable products;
- Products expressly identified as final sale before purchase.
This restriction does not limit any non-waivable consumer rights available under applicable law.
Exchanges
The most reliable way to obtain a different product is to request a return and place a new order after the return has been approved. If an item arrived damaged or incorrect, contact us before placing another order.
Refunds
After the returned product reaches the designated return location, we will inspect it and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. After processing, the funds will ordinarily appear in your account within 3–7 business days, although the exact timing depends on your bank or payment provider.
Original standard shipping charges are refundable when required by law or when the entire order is returned because it was damaged, defective or incorrect. Any optional expedited-shipping upgrade selected by the customer may be non-refundable to the extent permitted by law.
Cancellations
Contact joemirrda.201@outlook.com promptly if you need to cancel an order. We will try to accommodate the request, but an order that has entered processing or has already shipped might not be cancellable. Once delivered, an eligible product may be returned under this policy.
Taxes, Duties and Delivery Charges
Customers are not charged additional import duties, customs charges or handling taxes upon delivery. Any such charges connected with an eligible order are the responsibility of jorvbmexa, unless a different arrangement was clearly disclosed and accepted before checkout.
Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping. Applicable shipping charges for smaller orders are displayed before payment.
Contact
jorvbmexa
Operated by HOANG VAN THI LLC
117 GOSS AVE, SANTA CRUZ
Email: joemirrda.201@outlook.com
Website: jorvbmexa.shop